Glamorgan Archives Booking Procedures
How do I book a place?
The best way to book is by email. Contact us at firstname.lastname@example.org
If you do not use email you can contact us by phone on 029 2087 2299.
Please do not book a place if you, or anyone in your household, is showing any symptoms of Covid19:
- loss of sense of taste / smell
Please wait until you have received a negative Covid19 test result, or have completed your isolation period and are completely recovered, before making a booking
Our opening hours are Tuesday – Thursday, 10am – 12.30pm and 1.30pm -4pm.
Please note that we will close for one hour over lunch.
Bookings must be made at least a week in advance of your visit.
When booking, let us know if you would like to visit in the morning, in the afternoon, or for a whole day.
Visitor numbers are limited and we are currently experiencing high demand. Please only book for one day initially so that we can ensure all those who want to visit can do so.
Each booking is for one person only. If two people from the same household wish to visit together, you will need to book two seats. Please let us know when booking and we will seat you together.
All documents required for consultation must be booked a week in advance of your visit.
The number of documents you can request will be limited. This will depend on the size of the items you wish to view. Staff will be able to advise when you contact us to make a booking.
Access to some of our very large items may not currently be possible
Library books are no longer on open access but can be ordered in advance with your documents
If you require the use of a camera stand please book this in advance when reserving your table and documents
Forms for self-service photography will be sent to you on booking. Please complete and return these by email during or after your visit.
We are currently unable to provide access to public PCs.
You can connect to our free public wifi using your own device
Free access to online family history sites will not be available for the time being.
We cannot currently offer in person family history advice and guidance. Please contact us by email with your query and we will try our best to help.
When visiting Glamorgan Archives
Appointment times will be staggered – please keep to your allocated arrival time
Please wear a face covering. If you are exempt from wearing a face covering please let us know when booking.
Wash or sanitise your hands on arrival
Please maintain a 2m distance between yourself, our staff and other visitors
Locker space is limited so bring only the items essential for your visit – notepaper and pencil, laptop, camera etc.
Please remember to bring a pencil with you when you visit. Pens and biros are not permitted in the searchroom and we will no longer be able to lend pencils to visitors.
If you are bringing a device that requires charging, please ensure that it is fully charged. We can no longer guarantee access to a power socket
When in the searchroom, please remain seated at your allocated desk. Once you have finished with your document the staff will remove it and bring your next item.
Any reading aids eg weights and book supports required during your visit will be placed on your table prior to arrival
If you need to pay for reprographics services, online payment is preferred. The staff can arrange this as required.
Our toilets are open.
If you need to cancel your booking please let us know as soon as possible so that we can allocate your space to another visitor.
Glamorgan Archives may need to cancel your booking in the event of a positive Covid19 case within the service. We will give you as much notice as we can and rearrange your appointment as soon as possible.
The Glamorgan Archives building is fully accessible
If you are exempt from wearing a face covering, please let us know when booking.
If you have a hearing impairment please let us know when booking and we will ensure staff wear visors in place of facemasks
If you need support when visiting let us know when booking. You will need to book two places but we will seat you together.
How we ensure your visit is as safe as possible
Enhanced cleaning is in place in all public areas of the building including additional cleaning at lunchtimes
All searchroom furniture and equipment is cleaned thoroughly before and after use
Documents are quarantined for 72 hours before and after use
We operate a strict clean hands policy at Glamorgan Archives. Staff will wash / sanitise their hands thoroughly before producing any documents for use in the searchroom.
Staff will wear facemasks when producing documents and moving around the building